PRIVACY POLICY

OUR PRIVACY POLICY

Buggy Funtrip Madeira respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your information when you visit buggyfuntripmadeira.com, contact us or book one of our experiences.

This policy has been prepared in accordance with the General Data Protection Regulation — Regulation (EU) 2016/679, commonly known as the GDPR. The GDPR requires organisations to clearly explain what personal data they collect, why it is processed and what rights individuals have.

1. Who Is Responsible for Your Data?

The data controller responsible for processing your personal data is:

Business name: Mattkart – Gestão de Instalações Desportivas Lda
Trading name: Buggy Funtrip Madeira
Tax number: 511238894
Registered address: Estrada Dr. João Abel de Freitas N.º 120 9020-158 Funchal
Email: buggyfuntripmadeira@gmail.com
Telephone: +351 927 806 841

For any questions regarding this Privacy Policy or the use of your personal data, please contact us using the details above.

2. Personal Data We May Collect

Depending on how you interact with us, we may collect the following information:

  • Full name
  • Email address
  • Telephone number
  • Country of residence
  • Booking date and tour details
  • Number of participants
  • Driver and passenger information required for the activity
  • Driving licence information, where necessary to confirm eligibility
  • Payment and transaction information
  • Messages, requests and information submitted through our contact forms
  • Technical information, such as IP address, browser type, device information and website usage data
  • Marketing preferences, where consent has been provided

We only collect data that is relevant and necessary for the stated purpose, in line with the GDPR principle of data minimisation.

3. How We Collect Your Data

We may collect personal data when you:

  • Make or request a booking
  • Complete a contact form
  • Contact us by email, telephone, WhatsApp or social media
  • Subscribe to marketing communications
  • Visit or interact with our website
  • Provide information before participating in a tour
  • Make a payment through our website or a third-party booking platform

Some information may also be provided by another person making a booking on your behalf.

4. How We Use Your Personal Data

We may process your personal data to:

  • Manage bookings and provide our buggy tour services
  • Confirm driver eligibility and participation requirements
  • Communicate booking details, changes or cancellations
  • Respond to questions and requests
  • Process payments and issue invoices
  • Manage insurance, safety and incident-related requirements
  • Comply with legal, tax, accounting and regulatory obligations
  • Improve our website, services and customer experience
  • Prevent fraud, misuse or security incidents
  • Send promotional communications where you have provided consent

Under the GDPR, personal data may be processed on several legal grounds, including the performance of a contract, compliance with a legal obligation, consent and legitimate interests.

5. Legal Grounds for Processing

We process personal data under one or more of the following legal grounds:

Performance of a Contract

Processing may be necessary to manage your booking, provide the tour, communicate with you and fulfil our contractual obligations.

Legal Obligations

We may need to retain or process information to comply with tax, accounting, insurance, safety or other legal requirements.

Legitimate Interests

We may process data where necessary to operate, protect and improve our business, provided that these interests do not override your rights and freedoms.

Consent

Where required, we will ask for your consent before sending marketing communications or using certain non-essential cookies. You may withdraw your consent at any time without affecting processing carried out before its withdrawal.

6. Payments

Payments may be processed through third-party payment or booking providers.

Buggy Funtrip Madeira may not directly store complete payment card details. Payment providers process this information according to their own privacy and security policies.

We recommend reviewing the privacy policies of the relevant providers before completing a transaction.

7. Sharing Your Personal Data

We do not sell or rent your personal data.

We may share information only when necessary with:

  • Booking and payment service providers
  • Website hosting and technical support providers
  • Insurance providers
  • Accounting, legal or professional advisers
  • Email and communication service providers
  • Public authorities, regulators or law-enforcement bodies where legally required

These parties may only process personal data for the agreed purpose and must apply appropriate confidentiality and security measures.

8. International Data Transfers

Some service providers may process or store information outside the European Economic Area.

Where this occurs, we will take appropriate steps to ensure that your personal data receives an adequate level of protection, using legally recognised safeguards where required. The GDPR establishes specific rules for transfers of personal data outside the European Union and European Economic Area.

9. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purpose for which it was collected.

Retention periods may vary depending on:

  • The duration of the customer relationship
  • Legal, tax and accounting requirements
  • Insurance and safety obligations
  • The need to manage complaints or legal claims
  • The consent provided for marketing communications

When personal data is no longer required, it will be securely deleted or anonymised.

10. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

  • Ensure the website functions correctly
  • Remember user preferences
  • Analyse website traffic and performance
  • Support booking functionality
  • Measure advertising or marketing performance

Non-essential cookies should only be activated after the user has provided consent, where required.

Further information about the cookies used on the website should be included in a separate Cookie Policy and cookie consent banner.

11. Marketing Communications

We may send news, offers or promotional information only where we have a valid legal basis to do so.

You may unsubscribe at any time by:

  • Clicking the unsubscribe link in an email
  • Contacting us at buggyfuntripmadeira@gmail.com
  • Updating your communication preferences, where available

Withdrawing marketing consent will not affect essential communications relating to an active booking.

12. Data Security

We use appropriate technical and organisational measures to protect personal data against accidental or unlawful loss, alteration, disclosure, destruction or unauthorised access.

However, no online system can guarantee absolute security. You are responsible for keeping any account details, passwords or booking references confidential.

13. Your Data Protection Rights

Depending on the circumstances, you may have the right to:

  • Access the personal data we hold about you
  • Request the correction of inaccurate or incomplete data
  • Request the deletion of your data
  • Request the restriction of processing
  • Object to certain types of processing
  • Request data portability
  • Withdraw consent at any time
  • Submit a complaint to a supervisory authority

These rights are established under the GDPR and are also explained by Portugal’s data protection authority, the Comissão Nacional de Proteção de Dados.

To exercise your rights, contact:

Email: [Pending: privacy email]

We may need to request proof of identity before responding to protect your information from unauthorised access.

14. Complaints

You have the right to submit a complaint to the Portuguese supervisory authority:

Comissão Nacional de Proteção de Dados — CNPD
Av. D. Carlos I, 134, 1.º
1200-651 Lisboa
Portugal

The CNPD is the national authority responsible for supervising compliance with personal data protection rules in Portugal.

15. Third-Party Websites

Our website may contain links to external websites, social networks or third-party booking services.

We are not responsible for the privacy practices, security or content of those external services. We recommend reviewing their privacy policies before providing personal information.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, legal requirements or data-processing practices.

The latest version will always be published on this page, together with the date of the most recent update.

REASON TO CHOOSE US

YOU TAKE THE WHEEL

Drive the buggy yourself and experience Madeira’s wild side from the best seat.

EXPERT LOCAL GUIDE

Follow an experienced guide who knows the terrain, the route and the island.

SAFETY COMES FIRST

A full briefing and essential equipment are provided before every adventure.

A DIFFERENT SIDE OF MADEIRA

Explore rugged tracks, mountain scenery and unforgettable Atlantic viewpoints.

Driver enjoying a guided buggy tour through Madeira’s forest trails

GET IN TOUCH

READY TO RIDE?

Send us a message and we’ll get back to you the same day. Ready to ride? Hit Book Now and secure your adventure.